Frequently Asked Questions

Everything you need to know about shopping for your furry friends.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for pet supplies?

We offer a 30-day satisfaction guarantee. If your pet doesn't love their new item, you can return it in its original packaging for a full refund or exchange.

Are the treats and food items sold at Rescue Paws safe?

Absolutely. We only stock premium, veterinarian-approved brands that prioritize natural ingredients and undergo rigorous safety testing.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our pawprint to more countries in the near future.

How can I track my order status?

Once your order is placed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.